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Business Analyst

About the role

We’re recruiting a Business Analyst to join an established International Customer Communication company. The role sits within the Project Team and will play an important role in analysing business and system processes, produce detailed requirement documentation and support project implementations.

Salary: £35,000 - £40,000.

The role is 37.5 hours between Monday and Friday, with an office based in Leicester.

Role Description:

  • Analyse complex business and system processes

  • Facilitate requirements gathering workshops

  • Elicit functional and non-functional requirements from project stakeholders 

  • Define clear and unambiguous business rules

  • Conduct due diligence

  • Produce detailed specifications, data tables and process maps

  • Provide process and technical expertise on inbound communication implementations

  • Support IT development, configuration, training and testing

  • Support project implementations and business readiness

  • Conduct impact assessments in relation to change management

  • Acquire knowledge of products and services provided by the business

  • Evaluate risks and predict potential issues

  • Identify process efficiencies, improvements and value added opportunities

Role Requirements:

  • Documentation skills

  • Attention to detail

  • Analytical skills

  • Commercial awareness

  • Communication and interpersonal skills

  • Ability to work using both ‘waterfall’ and ‘agile’ project methodologies 

  • Problem solving skills

  • Time management and organisational skills

  • An interest in and understanding of computing systems

  • Travel to clients will be expected.


if you are interested in this Business Analyst role, click ‘apply now’ and a member of our team will be in touch.

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